The home services industry moves fast. Your customers expect seamless experiences, your team needs efficient tools, and your business demands measurable results. That's why we've reimagined how Liftify supports your growth with smarter automation, deeper insights, and packages designed to scale with you.
Liftify's restructured our offerings into three clear paths: Starter, Core, and Premier. Each package builds on the last, so you can start where it makes sense and expand as your needs evolve. But this isn't just about reorganization, we've fundamentally upgraded how our platform helps you attract, convert, and retain customers.
Your online reputation has always been critical, but managing it manually doesn't scale. That's why we've transformed Review Pro with AI-powered automation that saves time while delivering better results.
Take review responses. You know you should respond to every positive review—it boosts your visibility and shows customers you care. But writing thoughtful, personalized responses for dozens or hundreds of reviews? That's hours you don't have. Our new AI agent now handles this automatically, responding in your brand's unique voice and incorporating job-specific details. A positive review about a furnace installation gets a different response than one about AC maintenance, and both sound authentically like your company.
We've also tackled one of the most frustrating aspects of reputation management: unfair negative reviews. Not all criticism is legitimate: some reviews violate platform policies outright. Our Negative Review Detection system now identifies these problematic reviews and our team handles the removal process for you. You shouldn't have to fight policy battles with Google; we do it on your behalf.
Looking ahead, we're making reviews work even harder for your business. Smart Directory Matching (launching Q1 2026) recognizes when customers come from sites like Angi, BBB, or Yelp and routes them back to those platforms for reviews. Why? Because potential customers research you where you're listed, and concentrated reviews on the right directories drive more business than scattered feedback across random sites.
For multi-location businesses, Smart Location Matching (Q2 2026) solves another common problem: repeat customers who've already reviewed one location. Our system detects their review history and intelligently guides them to rate your other locations, expanding your coverage without creating confusion.
Reviews tell you what happened. But what about understanding why and doing something about it?
That's where Experience Pro transforms how you gather and act on customer feedback. Yes, it includes surveys, but these aren't generic questionnaires. Launch automated post-service surveys or create targeted campaigns for specific insights. Want to know how customers feel about your new scheduling process? Ask them. Curious what technicians think about recent training? Survey your team. The data flows into one place, giving you the full picture.
The real power comes in what happens next. Negative survey responses or reviews don't just sit in a dashboard—they automatically generate tickets assigned to the right team member. Your service manager sees service issues, your office manager handles billing concerns, and nothing falls through the cracks. You can track resolution volume and speed, and ServiceTitan users can get automatic task sync, closing the loop between feedback and action.
But perhaps the most valuable addition is AI Theming. Instead of manually reading through hundreds of reviews and survey responses looking for patterns, our AI analyzes everything—reviews, surveys, chat conversations—and surfaces the themes that matter. You'll see clearly what customers love, what frustrates them, and where your biggest opportunities lie.
Acquiring new customers costs significantly more than retaining existing ones. Yet most home services businesses focus heavily on acquisition. Loyalty Pro changes that equation.
The foundation is surprisingly simple: make customers feel valued at the moments that matter. A handwritten thank-you card after their first service, a birthday greeting with a maintenance reminder or an anniversary note celebrating three years of partnership. These touchpoints seem small, but they're what customers remember when it's time to choose a service provider again or recommend one to a friend.
Beyond individual moments, Loyalty Campaigns help you systematically re-engage your customer base. That family who used you for furnace installation three years ago? They might need AC service but haven't thought about you lately. A well-timed campaign reminds them you're here, offers existing customer value, and brings them back before they search for someone new.
Milestone Celebrations take this further by automating recognition of the events that matter—membership renewals, service anniversaries, seasonal milestones. Set it up once, and your customers receive perfectly timed outreach that strengthens the relationship without manual work from your team.
You've built a strong reputation and loyal customer base. Now Convert Pro helps you accelerate growth from new sources.
Website Chat seems straightforward—answer visitor questions in real-time. But the impact goes beyond convenience. A prospect lands on your site comparing HVAC companies. Within seconds, they're chatting with your team, getting specific answers about their situation. The company without chat? They filled out a form and are waiting for a callback. Who do you think wins that customer?
The chat conversations flow into one inbox alongside other communications, contact information captures automatically, and routing ensures the right team member handles each conversation. Browsers become leads, and leads become customers.
Your existing customers represent your most powerful marketing channel through Referral Programs. Happy customers want to recommend you, but they need a reason to do it now. A structured program with clear incentives—for both the referrer and their friend—turns passive goodwill into active advocacy. Create specific referral programs to drive repeat business.
Finally, Lead Nurturing Campaigns ensure that prospects who aren't ready to buy today don't disappear. A homeowner researching HVAC replacement in January might not decide until summer. Automated email and SMS sequences keep you present throughout their decision journey with helpful content, seasonal reminders, and timely offers. When they're ready to buy, you're the obvious choice.
The beauty of this structure is that you don't need everything on day one. Start with Review Pro in our Starter package and build the foundation of your online reputation. When you're ready for deeper insights and proactive service recovery, Core adds Experience Pro. And when you're focused on maximizing customer lifetime value and driving consistent new business growth, Premier delivers the complete toolkit.
Each package includes everything from the previous tier, so your investment compounds as you grow. The reviews you're generating today become the foundation for loyalty campaigns tomorrow. The survey insights you gather inform the chat responses that convert new customers.
We've spent the last year talking to hundreds of home services businesses about what they need to grow. These updates—and the way we've packaged them—reflect those conversations. We're building the platform we'd want if we were running your business.
Want to see how these updates can accelerate your growth? Let's talk about which package makes sense for where you are today and where you're heading.