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Case Studies

Proof, from operators like you.

See how the most innovative organizations turn trust into review growth, higher ratings, and durable revenue with one location or hundreds.

545%
Peak review growth
4.8★
Average rating achieved
1,000+
Locations on the layer
7 days
To go live
Wrench Group case study Home Services
19
Companies unified on one platform
Wrench Group

Wrench Group standardizes reputation and customer experience across its portfolio

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Home Services
9
Brands on one CX strategy
Haven

Builds a best-in-class customer experience strategy across nine brands

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Retail
545%
Review growth
Prime Hospitality Group

545% review growth and a 4.8-star rating across the portfolio

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Home Services
126%
Review growth
Impact Home Services

126% review growth across a 22-location PE-backed portfolio

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Home Services
2.5x
Review volume
Cool Today

Scaled review volume 2.5x while reducing operational slippage

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Financial Services
1
CX system, every branch
STAR Financial Bank

Built customer experience infrastructure that scales across every branch

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Retail
5→20
Pilot to full rollout
Koenig Equipment

Turned a 5-location pilot into a full-scale reputation strategy

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Retail
#1
In market reputation
Jiffy Lube of Indiana

Punches back against competition with a review strategy that wins

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Home Services
4 mo
To beat a full year
Bone Dry Roofing

Surpasses a full year of reviews in just four months

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Home Services
2x
Review volume
Door Pro America

Doubles review volume and transforms their online reputation

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Home Services
Scale
Service leads to scale
MAX Service Group

Turns standout service into a repeatable engine for scale

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