Experience Pro

Gain customer insights and elevate your customer experience. 

 

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Ranked #1 'Results Driven' Reputation Platform On The Market

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Generate More Responses

Consistently earn 2x more survey responses than other survey platforms

Resolve Negative Experiences

Track negative experiences and hold the team accountable for quick resolution and response

Analyze Themes with AI

Identify key trends and themes from qualitative data to make real change in your business
       Surveys

Activate Next generation Customer Feedback Loops

Turn customer opinions into actionable insights that drive business growth. Measure satisfaction with Net Promoter Score (NPS) tracking, capture detailed feedback at critical touchpoints, and identify opportunities before they become problems. Automatically trigger 5-star review follow-ups to amplify your best experiences, understand why jobs were lost with targeted post-consult surveys, and gather feedback after estimates to improve your close rate. Create survey templates for any scenario, track response rates and sentiment over time, and close the loop by acting on what your customers tell you. 

Companies receive 2x more survey responses / month after switching to Liftify

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Most Popular Survey Features

 
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Net Promoter Score (NPS)

Capture Net Promoter Score data from your prospects, customers, and lost jobs to benchmark customer experience for your organization.
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5 Star Follow Up (NEW)

Gather additional insights from your promoters (positive online reviews + positive NPS) by asking a follow up question of what could have made their experience better.
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Lost Job Feedback (NEW)

Understand why leads don't turn into customers and what is causing them to not move forward or go another direction. Get clarity and make changes to your sales process!
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Reporting & Analytics

Track your survey data by question, sentiment, location, brand, and company to better understand the data and identify areas of opportunity.

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AI Responding

Take out manual work with personalized auto-responding

Let AI handle the time-consuming task of responding to every review while maintaining the personal touch your brand deserves. AI Responding crafts authentic, customized responses that reflect your brand voice and address specific feedback—whether it's thanking a 5-star reviewer, addressing concerns in a 3-star review, or professionally handling negative feedback. Through consistent responding, directly impact SEO and AI search visibility for your business. Maintain a consistently professional online presence, improve response rates, and reclaim valuable hours your team can spend delivering exceptional service instead of typing responses.

Most Popular Ticketing Features

 
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Auto-Assign Logic

Instantly assign tickets to the user most apt to manage negative experiences.
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Status Updates

Track progress of tickets across multiple status types to ensure progress for customer resolution and drive internal accountability.
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Watchers

Enable multiple users to track progress of tickets, comment, and take action to improve customer experiences.
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Resolution Reporting

Gain insights on how quickly tickets move through statuses and complete resolution.

       AI Theming

Make Qualitative Data Actionable

Uncover the patterns hidden in hundreds to thousands of customer reviews and feedback responses. AI Theming uses advanced sentiment analysis to automatically categorize feedback into actionable themes. Identify what customers consistently praise, what drives complaints, and what opportunities you're missing. See at a glance which aspects of your service are delighting customers and which operations need immediate attention. Compare themes across locations to identify your star performers and struggling sites, track sentiment trends over time, and prioritize improvements based on real customer data, not gut feelings.

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Most Popular AI Theming Features

 
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Sentiment Analysis

Gather customer feedback through internal and external channels to discover what's working and what could be improved.
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Location Comparisons

Quickly gather differences in your multi-location business to identify where each location needs further improvement.
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Key Themes & Actions

Enable consistent trends to rise to the surface and enable team members to take action in standard operating procedures.
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Configurable Categories

Categorize business operations and pull keywords per category for actionable, clear insights.

 

Ready to Take Your Customer Experience to the next level?

Contact our team today and see if we can help you implement and/or refine your customer experience programs to gain key insights and improve your business.

Schedule A Demo