About the role
Lead the support experience operators feel every day — fast, expert help that keeps multi-location brands live, confident, and growing.
What you’ll do
- Own day-to-day support for operators and their field teams across every channel.
- Resolve issues fast, and turn recurring ones into fixes and documentation.
- Build the support playbooks, SLAs, and knowledge base that scale with the customer base.
- Partner with Customer Success and Product to close the loop on what customers need.
- Track support quality and response metrics, and raise the bar on both.
What we’re looking for
- 3+ years in customer support or success, ideally in SaaS.
- A calm, clear communicator who owns problems until they’re solved.
- Comfort troubleshooting software and explaining fixes in plain language.
- Process instinct — you make the second occurrence of a problem easier than the first.
Nice to have
- Experience building or managing a support function.
- Familiarity with home services software or local search tools.
Why Liftify
We’re the trust layer for home services — ranked #1 for results on G2 out of 270 companies, serving 3,500+ locations across North America. You’ll work with operators who’ve built and scaled real businesses, own outcomes that show up in the numbers, and get comprehensive benefits, flexible PTO, and 401(k).
More about life at Liftify →Application received.
Our hiring team will review your application and reach out with next steps. Questions? Email careers@liftify.com.