The Challenge
For a company with aggressive growth plans, Door Pro America's online reputation was working against them rather than for them. With an average rating under 4.0 across their 8 locations and a manual, inefficient process for requesting reviews, they were leaving a critical piece of their growth strategy unaddressed. In an industry where trust and credibility are everything, a below-average star rating had the potential to turn away customers before Door Pro ever had the chance to demonstrate the quality of their service. They needed a smarter, scalable approach that could turn their reputation into a competitive advantage — not a liability.
The Solution
Door Pro America required a solution that could deliver results quickly while also building a foundation for long-term, scalable growth. Liftify developed a customized plan tailored to their specific goals, streamlining the review request process and eliminating the manual inefficiencies that had been holding their team back. As more happy customers began sharing their experiences, ratings climbed steadily across all locations. Door Pro also expanded their use of the platform to manage inbound messaging and website leads, giving their team a centralized hub for customer communications. With robust reporting providing clear visibility into performance across all locations, Door Pro gained the strategic insights needed to make confident business decisions as they continue to scale.
Liftify has been the single most beneficial partnership to our organization. They make the process easy, their services are affordable and they get results. What more could you ask for? - Shane Dibble, Service Manager
The Results
The impact of partnering with Liftify was felt quickly and broadly across Door Pro America's business. Their Google review volume increased by 106%, and their average star rating jumped from 3.9 to 4.5 — a meaningful shift that now accurately reflects the quality service they deliver to every customer. Beyond reputation, the ripple effect was visible across their entire digital presence, with Google Impressions increasing by 37% and website visits from Google business pages climbing 19%. A 20% average conversion rate further demonstrated that their stronger online reputation was actively turning searchers into customers. Underpinning it all were the key drivers that made it possible: process improvements and efficiencies that saved their team valuable time, a scalable solution built to support their growth goals, robust reporting that empowered strategic decision-making, and a trusted partnership that continues to evolve alongside their business.
