The Challenge
Sydnic's growth ambitions had outpaced the tools they were using to manage their reputation. Their previous review vendor offered a standardized, one-size-fits-all approach, so as the team expanded into new service areas and launched additional Google Business Profiles, those limitations became impossible to ignore. Review volume wasn't where it needed to be, and the routing capabilities available to them were too rigid to reflect the nuances of different markets and local objectives.
Word traveled through the Precision network that other teams were finding better results with a more flexible solution. Sydnic began exploring options and quickly recognized they needed a partner built for growth, one capable of scaling alongside them, customizing strategies by market, and managing an increasingly complex footprint without adding complexity to their team.
The Solution
Rather than overhauling everything at once, Sydnic took a disciplined approach: they piloted the new platform across 13 locations first. The results were immediate and clear, and the decision to expand was easy. Today, Sydnic runs their full 47-location reputation operation through a single platform with each Google Business Profile connected, tracked, and optimized.
Liftify handles review request campaigns automatically, ensuring every customer interaction generates the right follow-up at the right time. Positive reviews receive timely, on-brand responses without Sydnic's team having to lift a finger. And when a new location comes online, the onboarding process is straightforward, allowing Sydnic to launch new markets quickly and confidently, without the friction that used to slow things down.
✦ What stood out was the ability to customize review routing by market which ensured the right reviews landed on the right profiles to reflect each location's local presence and growth objectives.
Behind the scenes, Sydnic's leadership team has full visibility into performance across the entire portfolio through real-time reporting and dashboards. From individual location trends to network-wide metrics, they have the data they need to make informed decisions and stay ahead of their growth curve.
The Results
The numbers tell a compelling story. Across all 47 Google Business Profiles, Sydnic has achieved a 4.9 average star rating. This is a reflection of not just how many reviews they're generating, but the quality of the customer experiences they're delivering. Year-over-year review volume is up 73%, a growth rate that demonstrates consistent, sustained momentum rather than a one-time spike.
In the first six months alone, Sydnic successfully launched 10 new locations through the platform. Each location stood up efficiently and immediately contributing to their growing online presence. The ease of onboarding new profiles has become one of the most tangible operational wins for the team, removing a process that once required significant manual coordination
✦ With review responses handled automatically on their behalf, Sydnic's team has reclaimed meaningful time for leadership and field teams to stay focused on operations, growth, and delivering the service Precision is known for.
