In G2's Fall 2025 reports, we've achieved top rankings across the Online Reputation Management category: #1 in Results, #1 in Implementation, and #2 in Usability. Even better, this marks our second consecutive quarter ranking #1 in Results, confirming that we're not just delivering one-time wins but consistently exceptional outcomes.

Let's be honest: there are plenty of awards out there, but these rankings feel especially meaningful because they reflect the real, day-to-day experience of working with us—both the tangible results we deliver and how easy we make it to get there.

Why These Awards Matter

Achieving #1 in Results for the second quarter in a row tells us that our customers are experiencing sustained, meaningful business impact. This isn't a flash in the pan but confirmation that we're consistently helping businesses transform their online reputation and achieve outcomes that matter to their bottom line.

Moving to #1 in Implementation this quarter is particularly gratifying. It means we've continued refining and perfecting the onboarding experience, making it even easier for new clients to get up and running quickly. When businesses need reputation management, they need it now—not after a months-long implementation process. This ranking confirms that we're delivering on that promise of speed and simplicity.

Our #2 ranking in Usability reflects our ongoing commitment to creating an intuitive platform that teams actually enjoy using. We believe powerful tools should also be accessible tools, and this ranking shows we're succeeding in balancing sophisticated capabilities with everyday ease of use.

Together, these rankings paint a complete picture: we're the solution that delivers exceptional results, gets you started fast, and makes daily reputation management straightforward. That's exactly what businesses need when their brand reputation is on the line.

The Implementation Experience

One of the most common concerns we hear from prospective clients is, "How long will this take to get started?" They're worried about months-long implementations, complicated integrations, and disrupted workflows. We get it—when you're working to build reputation, you need solutions now, not next quarter.

Our customers tell us we've delivered on that promise. The feedback consistently highlights how straightforward and seamless our implementation process is, with integrations happening quickly and the platform being immediately intuitive to navigate. One customer captured it perfectly: "Straightforward, easy implementation and platform. Integration was seamless."

This ease of implementation stems from our design philosophy. We integrate directly with existing POS and CRM systems, automatically reaching out to recent customers for reviews without requiring manual effort from busy teams. The automation means reputation management becomes a background process rather than another task competing for attention. Teams can focus on serving customers while the system handles systematic feedback collection.

The interface itself requires minimal training. It's built to be intuitive from day one, so team members can navigate it confidently without extensive onboarding or technical support. This accessibility extends across organizations of all sizes whether you're a small business with limited technical resources or a multi-location enterprise with complex needs.

Built for Real Recommendations

What makes our clients willing to recommend us so enthusiastically? The reviews tell the story.

First, we deliver immediate and measurable results. Customers report dramatic increases in review volume—often 2-3x growth—which directly impacts their visibility in local search results and their performance in platforms like Google Local Services Ads. But beyond volume, they're seeing meaningful business outcomes: increased customer confidence, improved competitive positioning, and stronger market presence.

Second, the quality of our team's communication and support sets us apart. Customers consistently contrast their experience with us against other platforms where representatives constantly change and response times drag. With us, they get fast, efficient communication and dedicated success managers and support. Issues get resolved quickly, not eventually.

One customer emphasized this accessibility: "The team is pleasant, responsive and very accommodating... Issues resolved immediately...Couldn't be more pleased and wish every vendor was this amenable to work with."

Third, we fundamentally change how businesses approach reputation management. Many of our clients shared that before working with us, they had no real plan or system for building their reputation—positive reviews just happened occasionally by chance. We've helped them shift from passive hope to active strategy, making them confident about seeking feedback and turning reputation building into a competitive advantage.

The Reality of Reputation Management

Here's what we know: your online reputation is too important to trust to just anyone. In highly competitive markets, having a steady stream of recent, genuine reviews gives undecided customers the confidence to choose you over competitors. It helps you build rapport quickly with potential clients and positions your brand for long-term success.

But effective reputation management isn't just about accumulating five-star reviews. It's about capturing detailed, specific feedback—both positive and constructive—that helps you improve operations. It's about intercepting unhappy customers before small issues become public problems. And it's about creating consistent touchpoints that strengthen relationships and encourage repeat and referral business.

Our clients appreciate how we help them achieve all of these goals simultaneously. The platform captures feedback trends that provide actionable insights in real time, giving leadership another dimension beyond financial metrics to measure operational health. This feedback loop drives continuous improvement while protecting and enhancing brand reputation.

What's Next

These awards motivate us to keep raising the bar. We're constantly enhancing our platform and expanding our capabilities based on customer feedback. Our clients have noticed this commitment to continuous improvement, and we're dedicated to maintaining it as we grow.

We're also committed to preserving the implementation excellence and partnership approach that earned us these recognitions. As we scale to serve more clients, we're investing heavily in our team to ensure every new customer receives the same high-touch, accessible experience that existing clients have come to expect and value.

Our Gratitude

Thank you to every client who reviewed us on G2, recommended us to a colleague, or simply trusted us with something as important as your reputation. Your willingness to advocate for us means everything, and we're committed to continuing to earn that enthusiasm every day.

If you're exploring reputation management solutions, we'd be honored to show you why our clients are not just satisfied, but enthusiastic advocates. Let's talk about protecting and promoting what you've worked so hard to build.